Mumbai, commercial capital of India. Personally I have never been there, but I heard it as the city that never sleeps. Largest city in India with population over 13million, and longitudinally stretches over 75KM. Over 6 million people commute everyday on Mumbai railway system, amazing figures. But what more amazing is the journey of Mumbai dabbawala to reach 200,000 hungry recepients without fail, everyday.
Dabbawalas, deliver the lunch box everyday to different people working at different locations of widespread Mumbai. Mumbai trains are too crowded to carry a lunchbox. One needs two hands to keep himself standing straight. It would be a herculean task to carry a bag or lunch box in the midst of humongous group. Dabbawalas deliver the lunchbox everyday before lunch without fail. They start collecting the boxes early in the morning from the recepient's house and begin their journey from one station, and during the journey they sort out the boxes according to the destiny and travel almost 40-50 kms to deliver the boxes at the office without jumbling them. They even collect the boxes at the office after lunch and then deliver back at the respective houses. Even though it looks simple on paper, but when it comes to the figures, its no less work than swimming a sea. They deliver to almost 200,000 customers everyday, and amazing fact is there is only one failure in every 6 million deliveries, incredible. This delivery work dates back more than century now. Most of the crew are third generation workers. They all wear Gandhi Topi, which allows them to be easily recognised in the crowd. For this dyzantine labor they charge mere Rs.300 per lunch box, very less if you compare to the expenses of eating out everyday. Every member of the crew is responsible for 40 boxes everyday. They share the total amount equally among themselves. The committee has four Dharmasatras at different Pilgrim locations of Maharashtra, to provide shelter to visitors. One more thing, they eat only after delivering the boxes to the customers, customer comes first.
I couldn't believe myself when I first learn about them. Even the modern manufacturing methods have more failures than Dabbawalas. They are unique. They don't have preplanned methods to follow, they dont have defined theories to implement. It is all man made plot and even runs on mere man power. This simply proves that any given day, man power can beat any modern computer technology. This Dabbawals mission should be an inspiration to any organisation in the world of entrepreneurship.
Dabbawalas, deliver the lunch box everyday to different people working at different locations of widespread Mumbai. Mumbai trains are too crowded to carry a lunchbox. One needs two hands to keep himself standing straight. It would be a herculean task to carry a bag or lunch box in the midst of humongous group. Dabbawalas deliver the lunchbox everyday before lunch without fail. They start collecting the boxes early in the morning from the recepient's house and begin their journey from one station, and during the journey they sort out the boxes according to the destiny and travel almost 40-50 kms to deliver the boxes at the office without jumbling them. They even collect the boxes at the office after lunch and then deliver back at the respective houses. Even though it looks simple on paper, but when it comes to the figures, its no less work than swimming a sea. They deliver to almost 200,000 customers everyday, and amazing fact is there is only one failure in every 6 million deliveries, incredible. This delivery work dates back more than century now. Most of the crew are third generation workers. They all wear Gandhi Topi, which allows them to be easily recognised in the crowd. For this dyzantine labor they charge mere Rs.300 per lunch box, very less if you compare to the expenses of eating out everyday. Every member of the crew is responsible for 40 boxes everyday. They share the total amount equally among themselves. The committee has four Dharmasatras at different Pilgrim locations of Maharashtra, to provide shelter to visitors. One more thing, they eat only after delivering the boxes to the customers, customer comes first.
I couldn't believe myself when I first learn about them. Even the modern manufacturing methods have more failures than Dabbawalas. They are unique. They don't have preplanned methods to follow, they dont have defined theories to implement. It is all man made plot and even runs on mere man power. This simply proves that any given day, man power can beat any modern computer technology. This Dabbawals mission should be an inspiration to any organisation in the world of entrepreneurship.
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